SoftKeySpot strives to provide our customers with excellent assistance and to provide them with fair return services. To ensure our customers are satisfied with the product(s) they order, we offer a 30 day product guarantee. Within 30 days of delivery, SoftKeySpot will refund the full amount.

SoftKeySpot will process the product/license key through manufacturer verification to make sure the product has not yet been activated or tampered with. Once this verification process is complete and the product has passed, SoftKeySpot will refund the purchase price of the product in the form of the original method of payment.

Open License – SoftKeySpot may charge a 15% restocking fee on Open License orders that have been submitted to distribution or fulfilled. All cloud and Volume licensing solutions do not qualify for the retail marketing discount we will however work with you to get the lowest pricing possible in the market.vRetail Licenses – SoftKeySpot may charge a 15% restocking fee on retail orders that have been fulfilled. Anti-Virus – SoftKeySpot may charge a 25% restocking fee on Anti-Virus orders that have been fulfilled. Microsoft Office 365 – Non-Refundable! We are unable to send these keys back to Microsoft so we cannot refund any Office 365 purchases. Requires 30 day notice of cancellation.

Please note that we cannot accept cancellation of digital downloads once the product key has been activated or attempted to be activated on Microsoft Online